Technical Writer

About Tailscale Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital. Job Description We are looking for a Technical Writer to join our Documentation team to help us create and deliver world-class product documentation, tutorials, conceptual guides, and examples that help networking and security professionals and software engineers understand when, why, and how to use Tailscale's products and features. The ideal candidate will have a proven track record of producing high-quality product documentation for a highly-technical audience and have some experience with networking and security concepts. Key Responsibilities - You'll use your experience as a writer and technical practitioner to produce, test, and maintain quality, consistent, contextualized, and technically accurate documentation for our products that help customers and prospects understand how Tailscale solves their existing problems. - You’ll develop how-to guides, conceptual topics, reference guides, tutorials, and other technical content, and you’ll understand when each content type is appropriate. - You’ll write content for a diverse audience including software developers, infrastructure engineers, security practitioners, and decision-makers, adjusting your content and tone to fit your audience. - You’ll update and refine existing content to reflect changes to the product and feedback from training sessions, surveys, and collected metrics. - You’ll build strong relationships as you collaborate with subject-matter experts, product managers, a