Technical Writer

Job Description About the role: We’re looking for a Technical Writer who will define and scale how users learn, adopt, and succeed with Duro PLM. This role is ideal for someone who puts customers first, dives deep into complex products with curiosity, and communicates technical concepts simply and clearly. As Duro scales to hundreds of thousands of users, you’ll be foundational in shaping our documentation strategy, defining our voice, and setting best practices. You will translate complex workflows into clear, engaging, user-focused guidance that drives adoption and long-term value. This role blends technical writing and customer support with marketing enablement & product-led growth. You may be looking to grow as a Technical Writer, or grow into Customer Success, Product Management, or Marketing! A day in the life of our Technical Writer: As Duro’s Technical Writer, you will partner closely with Customer Success, Product, Engineering, Sales, and Marketing. You’ll be on the front lines with customers to ensure they have the content they need to be successful, while building the internal systems to support continued product-led growth. - Learn the ins and outs of Duro PLM by partnering deeply with Product, Engineering, and Customer Success teams. - Interview subject matter experts to uncover happy-path workflows, edge cases, and strategic best practices. - Create and maintain high-quality user documentation to guide customers from onboarding through advanced use cases. - Turn customer questions, support tickets, and feedback into better self-service content. - Define Duro’s documentation standards, structure, voice, and best practices. - Prioritize work to deliver the highest customer impact in a rapidly evolving product environment. - Experiment with content formats (written guides, videos, graphs, interactive help), test hypotheses, and iterate using data and feedback. Who We’re Looking For: - You have a customer-first mindset and a genuine curiosity