Patient Scheduler

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We’ve recently raised our Series B and are entering our next phase of growth. We’re hiring a Head of Marketing to build and scale the marketing engine that will drive that growth. This is a pipeline and revenue role. Success means generating high-quality pipeline from the right provider groups, and helping convert that into revenue in a complex, trust-driven market. Position Overview The Patient Scheduler is responsible for managing appointment scheduling activities for partner clinics and provider groups, including new patient consults, follow-up visits, and rescheduled appointments. This role requires speed, accuracy, strong communication, and consistent adherence to clinic workflows, escalation procedures, and privacy requirements. Core Responsibilities - Manage and track patient scheduling activities for partner clinics and provider groups - Scheduling patients for consults to discuss advanced treatment options according to practice-specific protocol - Handle a high volume of inbound and outbound calls, with an expected volume of approximately 500–600 calls per week - Answering patient questions and providing education related to recommended treatment options that supports the provider's recommended plan of care - Reviewing treatment plans and provider notes in designated EHR systems and documenting pertinent information for efficient patient tracking and follow-up - Communicate appointment details, scheduling instructions, and next steps clearly and professionally to patients - Follow clinic-specific s