Customer Success Manager

Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We’re trusted by 20,000 leading organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide. In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. Tremendous is a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. Our customers, who include researchers, marketers, HR teams, and nonprofits, rave about how fast and easy it is to use Tremendous. Check out our ratings on G2. Tremendous is profitable and growing without outside investors. Join us before our next international offsite. You will - Onboard high-value programs: You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition. - Account management: You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health. - Expansion: You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs. - Handle Feedback: Incorporating client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to our product team. You have - 2+ years in Sales, Customer Success or Account Management - Preferred experience working at a high-growth B2B startup - Excellent written and verbal communication skills More About You - Self-directed: You don't wait for direction on how to solve customer problems. You own outcomes. - Detail-oriented: You track everything that matters—timelines, blockers, implementation steps, contract