Customer Success Manager

About PhoebePhoebe is modernizing America’s home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country. Today, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply broken. About the RoleOur scheduling agents have gone from $0 to $XM in just a few months. Now we need to expand our Customer Experience team with a Customer Success Manager to make sure our growing client base gets real, lasting value from Phoebe. You'll own the full post-sale relationship, from implementation through ongoing success. That means running kickoff calls, leading training sessions, checking in on health and feedback, and making sure customers feel genuinely supported every step of the way. This is a foundational role at Phoebe - you'll be you'll help be the voice of the customer translating what you hear on calls into clear insights for product, engineering, and GTM. The feedback you surface will directly shape what we build next. As Phoebe scales, so will your responsibilities and impact. What You'll Do- Own client relationships from sales handoff through implementation and ongoing success - Run kickoff calls, implementation training, check-ins, and feedback sessions - Configure Phoebe's scheduling agents to match each client's unique workflows and business rules - Develop client-specific success metrics and track progress against them - Partner with customers to understand their operational pain and future needs (not just current feature gaps) - Deliver continuous feedback to engineering on customer experience, feature requests, and quality-of-life improvements - Translate customer feedback into actionable insights for product, engineering, and GTM - Use AI and LLMs as a core part of your workflow to improve speed, quality, and learning Who You Are- A confident, curious CSM who can own client relationships from day one - Someone with stron