Client Success Manager

Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com. VISION Finalsite will transform the way school communities engage with their schools. Summary Of The Role The Client Success Manager (CSM) at Finalsite is a strategic, post-sale partner responsible for managing a portfolio of named independent school client accounts. This experienced, relationship-driven role is accountable for the overall health and success of their assigned book of business, focusing on retention, growth, referenceability, and client advocacy. The CSM drives long-term value by understanding each client's unique goals, ensuring product adoption, providing proactive engagement and tailored guidance, and acting as the voice of the client internally across the Finalsite organization. LOCATION 100% Remote - Anywhere within the US Responsibilities - Strategic Client Partnership: Serve as a consultative advisor to assigned clients, maintaining a deep understanding of their organizational structure (K–12 independent, charter, etc.) and strategic goals. - Account Ownership & Retention: Own the net revenue retention for the assigned BoB. Manage all aspects of the renewal process through proactive relationship-building and clear articulation of the platform's value. - Value and Adoption Driver: Understands the value of Finalsite’s platform and services, driving product adoption and showcasing outcomes that reinforce client investment and loyalty. - Sales: Proactively drive product adoption and id