TikTok Shop - Fulfillment Centers Operations Associate, Merchant Support

Responsibilities Team Overview TikTok Shop's Supply Chain & Logistics is looking for a Fulfillment Center Operations Associate to support daily operations across our U.S. Midwest/Southeast/South Region fulfillment centers. This role focuses on managing inbound/outbound exceptions, coordinating with third-party logistics partners and internal cross-functions, and fostering efficient communication channels to enhance both merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution and results-driven, and experienced in warehouse operations. Key Responsibilities - Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers - Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets. - Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling. - Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities. - Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process - Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA. - Monitor and analyze site performance metrics to ensure service levels are met or exceeded. - Daily on-site supervision, monitoring the issues identified in the site. Qualifications Minimum Qualifications - Bachelor’s degree or above. - Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business - E-commerce logistics experience is preferred - Strong problem-solving skills with attention to detail. Preferred Qualifications - Experience in retail e-commerce logistics in warehouse setting - Proven success in a fast-paced operational environm