System Administrator I

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. Seeking a proactive and technically skilled System Administrator & User Support Specialist who will manage internal IT infrastructure and provide daily frontline support to users. This hybrid role balances hands-on system administration with troubleshooting and resolving a variety of user issues, ensuring reliable, secure, and efficient access to IT resources across the organization. The location is based in Texas. The position is onsite. The Opportunity System Administration - Manage and maintain Windows and Linux servers, including patching, backups, and performance tuning. - Administer Active Directory, Group Policy, DNS, DHCP, and file/print services. - Monitor and maintain network infrastructure, including firewalls, switches, VPNs, and Wi-Fi. - Oversee cloud services such as Microsoft 365, Azure AD, Intune, and Exchange Online. - Implement and maintain endpoint security solutions, including antivirus, encryption, and MFA. - Monitor system health and respond promptly to alerts using tools like PRTG, Nagios, or Azure Monitor. - Manage software licensing, asset inventory, and hardware lifecycle. User Support - Deliver remote IT support to all Medisca locations, ensuring compliance with established helpdesk SLAs. - Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment. - Maintain and support local IT infrastructure, including troubleshooting hardware and software issues and supporting warehouse technologies (e.g., scanners, printers, and network devices). - Manage and resolve daily user suppor