Sr Manager, Airport Customer Operations

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job - This job is a member of the Hubs & Gateways Team within the Customer Experience Division. - Responsible for planning, leading and coordinating all phases of Customer Operations at the Airport in collaboration with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA’s local business partners. Directly responsible for executing through the team local and corporate initiatives. What You'll Do - Leads and develops a team of operational leaders including but not limited to daily oversight, counseling, performance reviews and training - Plans, leads and coordinates all phases of Customer Operations at Airport - Collaborates with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA's local business partners - Engages with frontline employees as an advocate of our team members and forward looking initiatives, and creating inclusive opportunities to bring teams and people together - Evaluates, recommends and implements new processes to improve performance impacting industry critical KPI's; Increase efficiency of relevant processes and resource utilization to maximize performance improvements - Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures - Responsible for oversight and leading program development regarding technology and tools associated with baggage process - Operational responsibilities include but not limited to departure dependabili