Sr. Director, Care Experience

At Transcarent, we’re transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect members to top-tier care through a personalized, technology-enabled experience—removing friction, aligning incentives, and delivering better outcomes at lower cost. Our specialty care solutions—spanning surgery, cancer, and expert medical opinions—are at the center of this transformation. We are seeking a strategic and commercially driven Senior Director, Care Experience to lead the design, growth, and performance of high-impact specialty care solutions, including Surgery Care, Cancer Care, and Expert Medical Opinions (EMO). This role operates as a general manager (GM) for a portfolio of complex care offerings—owning strategy, provider networks, bundled pricing models, and market expansion. The ideal candidate brings deep expertise in value-based care, strong financial acumen, and the ability to scale solutions across employers and health plans. You will lead and evolve a comprehensive suite of specialty care solutions, including: - Surgery COE Model - Bundled offering inclusive of surgeon, facility, and full episode costs - High-touch member experience with concierge navigation and top-tier providers - Expanded Specialty Solutions - Expert Medical Opinions (EMO): Access to leading specialists for second opinions - MSK / Orthopedics: Including virtual physical therapy and conservative care pathways - Cancer Care: Integrated support across chemotherapy, radiation, and surgical bundles What You’ll Own Solution Strategy & Design - Define and evolve COE offerings across Surgery, Cancer, and EMO - Develop scalable, high-quality care models aligned with market demand - Drive innovation in bundled payment structures and specialty care delivery Growth & Commercialization - Lead adoption and expansion across employer and health plan segments - Identify upsell opportunities and expand into new specialty categories - Support sales