Senior System Support Specialist

Your IT Future, Delivered With a global team of 5600+ IT professionals, DHL IT Services enables DHL to connect people and keep the global economy running by continuously innovating and creating sustainable digital solutions. We work globally beyond borders and push boundaries across all dimensions of logistics. You’ll shape the technological backbone of the biggest logistics company of the world. All our offices have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. #DHL #ITServices Role Purpose The Senior System Support Specialist is responsible for delivering reliable, high-quality Unix system administration and infrastructure support in data center environments. The role focuses on operational excellence, service stability, and effective incident resolution, ensuring that defined infrastructure standards and processes are consistently executed. The position supports Business Units in the United States and globally, contributing to system availability and customer service through strong technical execution. Key Responsibilities - Perform day-to-day and proactive maintenance of computer hardware, operating systems, software, and operations tools to support IT service delivery. - Execute preventive activities to improve system availability and reduce outages and performance issues, following established procedures and standards. - Provide administration and operational support for infrastructure services used by Operations, including Linux, HP-UX, and AIX operating systems. - Operate, monitor, and support operational tools such as HP Operations Manager / OpenView Operations and HP Insight Manager, ensuring accurate monitoring and response. - Support project implementations by validating readiness and acceptance criteria, in alignment with defined technical and operational standards. - Work closely with 1st and 3rd level support teams, ensuring effective collaboration, clear communication, and proper escalati