Reservation Agent-Remote-$16.50/hr + incentive

Organization- Wild Dunes Resort Summary As a Remote Reservations Agent at Wild Dunes Resort, you will be a vital part of our guest services team, responsible for assisting guests in planning and booking their unforgettable resort experiences. Your friendly and professional demeanor, excellent communication skills, and attention to detail will help ensure that guests have a seamless and memorable stay. If you are passionate about hospitality, customer service, and creating exceptional guest experiences, we invite you to join our resort family. The Remote Reservations Agent will always conduct him/herself in a manner that supports the Core Values of Hyatt Hotels: Empathy, Experimentation, Inclusion, Integrity, Respect, Wellbeing Join the Wild Dunes team as a Remote Reservations Agent and be a part of our commitment to delivering exceptional guest experiences. If you have a passion for hospitality, a knack for assisting guests, and a dedication to making their stay unforgettable, we encourage you to apply. Essential job FUNCTIONS: - Repr esent Wild Dunes Resort as a Remote Reservations Sales Associate by answering phone calls and offering information on accommodations, golf, tennis, and other recreational activities to meet guest needs, wants and expectations. - Make guest reservations for all leisure and group accommodations. - Follow up on all leads by making 8 Outbound calls per day. - Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments. - Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue & Director of Reservations to better maximize our Resort’s revenue capabilities. - Utilize training of Springer-Miller System to successfully and independently complete reservations in a timely manner. - Complete Navis University and utilize Navis Sales training techniques to provide the best call quality possi