Recycling and Customer Support Coordinator (Manufacturing)

Recycling and Customer Support Coordinator At Schaefer Plastics, we manufacture industry-leading solutions and drive responsible practices towards a sustainable future for generations to come. As a family-owned company since 1937, we are deeply committed to delivering exceptional customer care through high-quality, innovative waste and packaging solutions. Our customers and their satisfaction are paramount to our business; we strive to understand their needs and exceed their expectations at every turn. We are a global injection molding manufacturer, producing durable waste and recycling carts, and pioneering reusable packaging systems that reduce carbon footprints. Our dynamic and inclusive culture fosters personal and professional growth, making us an ideal employer for career advancement.   Position Overview The Recycling and Customer Support Coordinator plays a key role in managing our reclaim and warranty processes while delivering exceptional support to customers and internal teams. This role blends logistics coordination, data tracking, and customer communication to ensure recyclable materials are reclaimed, evaluated, and compensated accurately and efficiently. The coordinator supports multiple departments—including Customer Service, Sales, Freight, and Shipping & Receiving—and works closely with the Director of Sustainability to support and enhance our environmental initiatives. This opportunity is an excellent chance to learn and grow into other areas of our business!  Key Responsibilities Customer Support & Communication - Serve as a direct point of contact for customers submitting reclaim and warranty requests, ensuring timely, accurate, and professional communication. - Summarize and report on reclaim and warranty activity to Customer Service and Sales teams on a monthly basis. - Assist with administrative tasks that support a seamless customer experience, utilizing advanced proficiency in Excel for tracking, reconcil