Passenger Service Agent

Job Details Description Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct. What You Will Be Doing - Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance. - Host self-service kiosks and verify passengers’ documents prior to boarding aircrafts - Interpret identification labels along with baggage and cargo routing tags. - Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage). - Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats. Alaska Airlines Side Shift: 11:00-12:00 and 14:30 - 1500 Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information. Safety, Security, Wellbeing And Compliance You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and wel