Operations Manager (Full-time)

Location: NYC (In-office 4 days/week)Type: Full-time About VeracityVeracity is the first doctor-developed, clinically proven metabolic health system designed to fix what’s actually wrong—not just patch symptoms. Supported by a team of 11 doctors and our Chief Science Officer with a PhD in cellular biology, previously the creator of Nutrafol, and backed by leading investors including Maveron, Melitas, L Catterton, and Silas Ventures, Veracity is built for modern life with a mission to help people restore the foundation of their health: their metabolism.  Our products are rooted in science, validated in the real world, and made with clean, bioavailable ingredients your body knows how to use. We make it simple for people to understand their biology, improve their energy, weight, mood, sleep, and feel like themselves again—without prescriptions, guesswork, or gimmicks.  At Veracity, we’re building a new standard of modern health, and we’re looking for mission-driven, growth-minded teammates who are excited to scale a brand that’s redefining how people care for their bodies. The RoleWe’re looking for an Operations Manager to own and scale Veracity’s end-to-end operations as we continue to scale and grow into a true omni-channel business across DTC, Amazon, and upcoming retail.  This role is highly cross-functional and deeply hands-on, with ownership across fulfillment, manufacturing, demand planning, logistics, customer experience operations, and margin management.You’ll be the internal advocate for Veracity across all operational partners—pushing for efficiency, cost savings, reliability, and continuous improvement—while building systems and processes that can support our next phase of growth. What You’ll DoEnd-to-End Operations & Fulfillment Across All Channels- Lead 3PL management, including partner performance, SLAs, accuracy, speed, cost, and scalability across all sales channels  - Manage shipping performance, using data to optimize cos