Live Chat Support-FullTime/PartTime

JOB OPENING — Live Chat Support (Full-Time/Part-Time) ADF Medical Services Inc. We're hiring a responsive and professional Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. Whether you're looking for full-time stability or part-time flexibility — we have a schedule that works for you. If you're a fast typist with great written communication skills and a passion for helping people — this role is for you. Role: Live Chat Support Agent (Full-Time/Part-Time) Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time / Flexible Hours Requirements What You'll Do: - Respond instantly to patient and client inquiries through our live chat platform - Provide accurate and helpful information on services, appointments, billing, and support - Manage multiple live chat conversations simultaneously with speed and professionalism - Log and document all chat interactions accurately in our CRM system - Identify and escalate urgent or unresolved issues to the appropriate team promptly - Deliver a consistently warm and professional patient experience in every chat - Follow all company communication guidelines and service quality standards - Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times Benefits What We Offer: - Competitive pay for both full-time and part-time schedules - Health, dental & vision benefits (full-time employees) - Paid time off & paid holidays - Flexible shift options including evenings and weekends - 100% remote — work from anywhere - Supportive team environment and ongoing coaching - Clear career growth path within ADF Medical Services