HR Manager

About The Team We are seeking a dynamic HR Manager to support our go-to-market and/or Customer Experience Operations business. This individual will partner closely with leaders and teams to shape and execute people strategies that enable business success. The ideal candidate combines strategic HR expertise with a roll-up-your-sleeves approach to daily HR operations, building strong relationships across the business while delivering impact on both organizational and individual levels. About The Role We are seeking a dynamic HR Manager to support our go-to-market and/or Customer Experience Operations business. This individual will partner closely with leaders and teams to shape and execute people strategies that enable business success. The ideal candidate combines strategic HR expertise with a roll-up-your-sleeves approach to daily HR operations, building strong relationships across the business while delivering impact on both organizational and individual levels. Key Responsibilities - Strategic Partnership - Act as a trusted advisor to senior business leaders, aligning HR strategies with business priorities, including identifying ways to leverage AI and evolving technologies to improve productivity and the employee experience. - Partner with leadership on workforce planning, organizational design, talent development, and change management initiatives. - Provide coaching and thought partnership to senior leaders on leadership skills, team dynamics, and employee engagement. - Influence business leaders and drive effective decision making through use of data and analytics. - Operational HR Support - Drive effective performance management practices, including goal setting, feedback, calibration, and career development. - Manage sensitive employee relations issues with sound judgment, discretion, and compliance with policy and law. - Oversee leave of absence processes, accommodations, and return-to-work planning in partnership with HR operations. - Lead tal