HR Assistant

Job Title: HR Assistant II Work Mode: Hybrid – 3 Days Onsite Location: 2202 North Westshore Boulevard Tampa FL 33607 United States Rate: $23/hr Assignment Type: Contract (Potential for Extensions) Job Overview The HR Assistant II role functions as a high-caliber HR Contact Center / Customer Service professional, focused on employee support, case management, and HR data accuracy. This position is not a payroll processing role, but requires a strong understanding of timekeeping and payroll logic to effectively resolve employee inquiries. Key Responsibilities HR Contact Center Support - Answer and manage high-volume inbound phone calls related to HR inquiries - Create, document, and manage employee cases using ServiceNow Case Management - Provide assistance or direct employees to appropriate resolutions (pay inquiries, LOA, benefits, etc.) Payroll Inquiry Support - Partner closely with the Payroll team to support payroll-related inquiries - Respond to employee and HR questions regarding: - Pay discrepancies - Timekeeping issues - Payroll policies and processes - Understand payroll and timekeeping logic to explain outcomes (no payroll processing required) HR Administrative & Day-to-Day Support - Maintain and update employee data with a high level of accuracy - Support HR operations including: - Tuition Reimbursement processing - Employee Verifications - Policy questions and compliance - Policy acknowledgements - Prepare and document employee communications and reports Required Qualifications - Bachelor’s Degree (AA accepted) - Minimum 5+ years of relevant experience - Strong customer service and call center experience - Experience handling inbound phone calls and case management - High attention to detail and strong critical-thinking skills - Experience with: - ServiceNow (Case Management – required) - Microsoft Outlook, Teams, and Excel Preferred Qualifications - Prior HR Contact Center experience - Experience with SuccessFacto