Homecare Office Manager

Operations Manager – Home Care Company: Trusted Hands Senior Care Location: Roswell, GA Reports To: COO Job Summary Trusted Hands Senior Care is seeking a strong, hands-on Operations Manager to oversee daily office operations, staffing, efficiencies, compliance and high-quality client service delivery. This leadership role requires someone who is organized, solution-driven, and able to manage both people and processes in a fast-paced home care environment. Key Responsibilities - Manage day-to-day office operations, full cycle and emergent situations - Maintain consistent office environment and culture - Ensure smooth coordination across all teams - Lead and supervise office staff - Resolve employee conflicts and handle disciplinary actions (office & field) - Oversee scheduling and staffing gaps - Monitor local contract progress and time reconciliation - Conduct employee evaluations and discipline - Oversee onboarding for new hires and clients - Ensure compliance with company policies and procedures - Participate in client visits and monthly team meetings - Track and report on operational performance - Provide weekly updates and findings to leadership - Support new client intake and service setup - Conflict resolution management Qualifications - Experience in home care or healthcare operations, or related field (preferred) - Strong leadership and team management skills - Excellent problem-solving, organizational and communication abilities - Ability to multitask, adapt in a fast-paced environment, and mange competing priorities - Strong communication and interpersonal skills - Knowledge of industry level compliance and regulatory standards (preferred) - Reliable, professional, and punctual - Proficiency in MS Office What We’re Looking For - Culture: Positive attitude with strong leadership presence - Critical thinker who can pivot and solve problems quickly - Ability to manage different personalities and skill-sets effectively -