Help Desk Support Specialist

POS (Point of Sale) experience is required for this role. Remote support - Schedule is 7 a.m. to 4 p.m. Sunday through Thursday - Supporting PST standard time. Level 1 Service Desk Analyst Pay rate: $18 - $21 per hour w2. This is not a Senior role. Sunday - Thursday, 7AM to 4PM PSTMUST BE OK WITH HIGH VOLUME DESK, 60+ CALLS/DAYServiceNow is not required, but some ticketing experience is required Must have experience/comfort with a busy call center/high volume help desk environmentMust have A+ Customer Service, friendly, flexible with shifting assignments as needed Service Desk Analyst - Level 1 support is the first tier of support, provided by Service Desk Analyst Level 1 with the least experience, lower understanding of technical issues, and limited access to resources. Essential Job Functions:Respond to telephone, email and Service Now requestsCreates and tracks incidents and requests to ensure timely resolutionEscalate issues to the appropriate group Support Aptos retail POS system and Retail DevicesSolve everyday problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup.Level 1 support teams solve user problems by following standard operating procedures through Knowledge Bases. If no solutions are available per the training and instructions, Level 1 personnel forward the Incident/Request to Level 2 support. Job Requirements:Experience with Aptos retail point of sale system Must have the ability to focus and make quick sound decisionsMust be able to work independently and/or in a group environmentMust be a quick learner by documenting and taking notesMust be organized and detail orientedWork on a rotational after-hour on-call scheduleAvailable on the weekendsMust possess top notch customer serviceMust have excellent communication skills, work ethic, punctual, reliable and have a desire to excelMust have a solid understanding of networkingProficiency with Windows 10 and Mac OSXExperience