Help Desk Support 1

Description Help Desk Support 1 (Remote) Launch your IT career with a company that invests in your future. Are you ready to turn your customer service experience into a career in IT? At Security Finance, we’re looking for motivated, people-first problem solvers to join our Help Desk team—no prior technical experience required. You’ll be the go-to support for employees across our organization, helping troubleshoot issues and keep our teams running smoothly. If you enjoy helping others, learning new skills, and working in a collaborative environment, this is your opportunity to grow. What You’ll Do: - Serve as the first point of contact for technical support requests (calls, tickets, and inquiries) - Troubleshoot basic hardware, software, and system issues - Document and track incidents in the case management system - Resolve routine issues and escalate more complex problems as needed - Support employees across branches, home office, and remote environments - Assist with system setup for new locations and users - Participate in testing new software and system updates - Identify trends and recurring issues to improve support processes What You Bring: - Experience in a call center or customer service environment - Strong communication skills and a professional, helpful approach - Ability to stay calm and solution-focused in fast-paced situations - Basic computer knowledge and willingness to learn new systems - Team-oriented mindset with a collaborative approach to problem solving Work Setup & Schedule: - This is a remote position. Candidates must reside in one of the following states: AL, GA, ID, LA, MO, OK, SC, TN, TX, UT, WI - Quarterly travel to Spartanburg, SC (company-paid) - Rotating schedule: 8:00 AM – 5:00 PM EST 9:00 AM – 6:00 PM EST 10:00 AM – 7:00 PM EST - Participation in an on-call rotation Growth & Development: This is more than a job—it’s a starting point for a long-term career in IT. - Hands-on training to build technical skills - Cl