Help Desk Level 2 (Contract)

Title: Help Desk Level 2 - D Location: Green Oaks, IL (100% Remote) Contract Duration: 1 Year with possible extensions Contract Type: W2 (Must be authorized to work in the U.S.; No Sponsorships, No F1-OPTs, No C2C, No 1099) Rate: $35 - $40/hr : We are seeking an experienced Help Desk Level 2, for our client, a professional to join our remote team supporting Application Operations (AppOps). The ideal candidate will have experience in Atlassian product administration, SharePoint administration, vendor onboarding/offboarding, or strong API development and integration experience. Candidates with backgrounds in regulated industries or medical devices are a plus but not required. Required Qualifications - 4-year degree in an IT-related field OR 4+ years of direct IT experience in relevant areas - 4+ years of total IT experience - Strong communication skills and ability to work with leadership and cross-functional IT teams - Comfortable working remotely using Slack, Teams, and email - Strong attention to detail and experience managing multiple tasks Preferred Experience (Stand Out Skills): - Atlassian product knowledge – specifically Jira Service Management (JSM), Confluence, BitBucket - SharePoint Administration experience (minimum 2 years as Admin) - Vendor management experience (onboarding/offboarding, quality control, attention to detail, strong communication with leadership) - API expertise – experience writing tools for APIs, interfacing programs, building integrations - Medical device or regulated industry experience (preferred, not required) - Certifications are a plus Top 3 Desired Skills: - API Tool Development & Usage: Ability to write tools, scripts, and integrations working with APIs - Atlassian (Jira Service Management) Admin Knowledge - SharePoint Administration Background Daily Tasks / Duties: - Manage day-to-day Atlassian Jira Service Management requests (50-100 daily tickets from over 1300 SW/HW developers) - Process Jira requests, han