General Manager

Title: General Manager, New York Duty Free Location: JFK International Airport – T4The Opportunity JFK T4 Retail Partners LLC trading as New York Duty Free at JFK Terminal 4, New York provides duty-free and specialty retail concessions for passengers at T4. The General Manager is the senior on‑site and business leader for New York Duty Free at Terminal 4, accountable for the full commercial, operational, and people performance of a complex airport retail operation comprising multiple stores and a large, diverse workforce. The role provides end‑to‑end leadership across retail operations, commercial performance, finance, people, stakeholder engagement, and strategic execution. The General Manager is responsible for delivering world‑class customer experiences, strong financial results, operational excellence, and a high‑performance culture in a fast‑paced, security‑sensitive international airport environment. Whoever You Are and Wherever You Are From…at NYDF You Are Welcome! Key Responsibilities The General Manager will lead NYDF’s future development to ensure that it maintains its position as a leading, innovative, world class travel retailer. The successful candidate will be responsible for: Retail, Operations & Customer Experience•Lead all aspects of terminal retail operations, ensuring consistent execution, presentation standards, service quality, and operational discipline across all stores.•Ensure retail spaces are fully merchandised, appropriately signed, well stocked, and maintained to brand and company standards at all times.•Deliver excellence in operational standards, safety, and security compliance within an international airport setting.•Conduct regular business reviews, store walks, and operational audits to identify issues quickly and drive corrective actions.•Create a culture of continuous improvement, operational excellence, and ownership across the business. Commercial & Financial Performance•Drive sales growth, Passenger Average Spend (PA