Fulfillment Manager

Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a "Great Place to Work-Certified™" company. Innovation and brilliance - two things that set us apart. R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is the innovative technology company behind BlueNile.com -- providing e-commerce and supply chain platforms to connect the entire span of the diamond industry's ecosystem, including manufacturers, retailers and consumers. About The Role The Fulfillment Manager is responsible for leading end-to-end fulfillment operations, overseeing inbound and outbound workflows to ensure accurate, efficient, and timely order processing. This role manages a team of 30+ employees through two Assistant Managers (Inbound and Outbound), ensuring strong execution from receiving inventory through final customer shipment. This position drives operational performance by developing scalable processes, improving workflow efficiency, and maintaining high standards for accuracy, safety, and customer satisfaction. The Fulfillment Manager partners cross-functionally with Supply Chain, Quality Control, Inventory, Logistics, Manufacturing, and Customer Service teams to ensure seamless operations and consistent service levels. The ideal candidate is a strong people leader with the ability to manage volume in a fast-paced eCommerce environment, build structure within operations, and continuously improve processes to support business growth. Responsibilities: - Oversee the full fulfillment lifecycle, including receiving, inventory handling, order processing, packing, and shipping - Lead and develop Inbound and Outbound Assistant Managers to ensure strong team structure, accountability, and execution - Manage daily operations across inbound and outbound teams, ensuring alignment with service levels and company priorities -