Front Desk Office Assistant (Part Time)

Description SUMMARY: Incumbents are responsible for customer service by providing information, answering the telephone, program registration, memberships, rentals and performing related activities. Examples of Duties Essential Duties & Responsibilities The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed. - Exhibits a service orientation toward customers and maintains productive working relationships - Participates in the accomplishment of organizational, departmental, and workgroup goals and objectives - Provides customer service support to internal and external customers; - Screens incoming calls and correspondence to provide assistance or direct to the appropriate area; - Assists customers with memberships, program registrations, rentals, and taking payments; - Responds to customer inquiries and assists in the resolution of problems; - Responds to internal requests for information and assistance, and provides information regarding applicable rules, policies, and regulations; - Maintains regular attendance and punctuality - Performs other duties of a similar nature or level Qualifications Typical Qualifications Knowledge Of - Customer service principles - Time management principles Skill In - Using modern office equipment - Keyboarding - Using a computer and related software applications - Customer service - Establishing and maintaining effective working relationships with associate personnel, other City employees and the general public - Tactfully and courteously interact with children and adults participating in recreation activities Ability To - Maintain a safe work environment - Provide quality customer service - Participate in teamwork productively - Communicate clearly and concisely, both orally and in writing - Use interpersonal skills to interact with coworkers, supervisor, the general public, etc., to sufficiently exchange or con