Entry Level-Call Center Representative-Fully Remote

JOB OPENING-Call Center Representative (Entry Level — Fully Remote) ADF Medical Services Inc. We're hiring a confident and friendly Entry Level Call Center Representative to join our patient support team fully remote. No prior call center experience needed — just great communication skills, a positive attitude, and a willingness to learn. If you're ready to launch your career from home — this opportunity is for you! Role: Call Center Representative (Entry Level) Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time Requirements - Handle inbound calls from patients and clients professionally and courteously - Provide accurate information on services, appointments, billing, and general support - Listen actively and respond to patient concerns with empathy and patience - Document all call interactions accurately in our CRM and support systems - Direct complex or sensitive inquiries to the appropriate team or department - Follow company call scripts, guidelines, and communication standards - Meet daily call handling targets and customer satisfaction benchmarks - Maintain strict patient confidentiality in accordance with HIPAA guidelines - Participate in paid training, onboarding, and ongoing coaching sessions Benefits - Competitive starting pay - Paid training and onboarding - Health, dental & vision benefits (full-time employees) - Paid time off & paid holidays - Flexible scheduling options including evenings and weekends - Mentorship and ongoing support from team leaders - Clear path for career growth within ADF Medical Services - No experience needed — we will train you