Director, Customer Operations

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Director, Customer Operations provides overall leadership to the Customer Operations organization, develops clearly defined strategies to make the station best in class, and strengthens the culture of inclusion, diversity, and development for team members across the organization. The hiring range is from $175,000 to $200,000, taking into account the qualifications and experience of the candidate. What You'll Do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. - Leads the overall operations of the ramp and customer operations group, including coordination of line cargo and baggage management; oversees all facets of outstanding customer service delivery throughout the operating day - Coordinates the overall daily activities pertaining to AA, as well as coordination with partner regional carriers and other airline partners in the terminal - Partners with internal and external airport stakeholders to promote peak operating efficiency of airline operation - Ensures professional development of frontline leaders and crew chiefs by implementing training opportunities, providing ongoing mentorship, and supporting opportunities for career advancement - Monitors and