Customer Support Specialist

PerkSpot is searching for a Customer Support Specialist to join our Customer Support team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind. As a Customer Support Specialist, you will provide top-notch technical support to the community members of PerkSpot. You’ll become an expert in PerkSpot’s tools and website, while constantly interacting with PerkSpot customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees. This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL. Working Schedule: Monday – Friday from 10:00 am – 6:00 pm Central Standard Time What you’ll accomplish: - Become an expert of PerkSpot’s services and processes, as well as our website and user portal - Provide exceptional and timely support to customers via phone, email, and live chat - Document active tickets every step of the way, from inquiry to solution and completion - Actively prioritize support tickets and escalate issues appropriately - Assist with new user setup, account maintenance, and sales projects as needed - Take part in high-level problem-solving in collaboration with your team members and our Customer Support Manager - Develop relationships with PerkSpot’s internal teams and customers to maintain and improve customer satisfaction - Solicit feedback from customers on PerkSpot’s service and product; relay feedback to applicable internal teams - Attend regular team and staff meetings to address feedback, changes, and new ideas - Constantly strategize ways to make the PerkSpot experience better and more effective for our members Wh