Customer Success Manager

About the RoleWe’re hiring a Customer Success Manager to own a portfolio of dental practice and DSO accounts, driving adoption, retention, and expansion. You’ll be the primary point of contact for your customers—building relationships, demonstrating ROI, resolving issues, and identifying growth opportunities. This role requires someone who can operate independently, manage competing priorities across multiple accounts, and act as a strategic partner to both practice-level staff and DSO leadership. This is a remote role that requires east coast time zone availability. About ResonateWe’re hiring a Customer Success Manager to own a portfolio of dental practice and DSO accounts, driving adoption, retention, and expansion. You’ll be the primary point of contact for your customers -building deep personal relationships with practice teams, demonstrating ROI, resolving issues, and identifying growth opportunities. This role requires someone who can operate independently, manage competing priorities across multiple accounts, and act as a strategic partner to both practice-level staff and DSO leadership. A note on what early stage means:This is not a role where everything is built for you. We’re an early-stage startup, and you’ll be working with limited resources, incomplete playbooks, and fast-changing priorities. You’ll need to figure things out, build as you go, and take full ownership of your accounts and outcomes. If that sounds energizing rather than exhausting, keep reading! Why Join Now- Ground floor of an early-stage startup that’s scaling fast -your work will directly shape how we serve customers and build our CS function - Real career growth: as we expand, you’ll have the opportunity to grow into leadership and help build the team around you - A front-row seat to AI being applied in the real world -not a research lab, but inside dental practices changing how they operate every day - High ownership from day one. You won’t be waiting for permission or process; rather