Customer Success Manager

At AirPay, we are on a mission to improve the consumer experience for dental patients. We are growing rapidly, partnering with top dental provider groups and insurance carriers. Our company is backed by top tier VC’s led by IA Ventures along with the founders of Flatiron Health, Clover Health, Shutterstock and more. We are committed to delivering exceptional customer service and building lasting relationships with our users. We’re looking for a dynamic and motivated Customer Success Manager to join our team and help us maintain our high standards of customer care. About the Role As a Customer Success Manager, you will be responsible for owning the end-to-end experience for a set of dental practices using AirPay software. You will guide clients through the implementation of our technology, ensuring that their needs are met from initial setup to successful adoption, and continue to manage the relationship post-launch. Your goal is to ensure customers derive maximum value from our solutions, which will result in high satisfaction, retention, and growth opportunities. This is an in-person role based out of our New York City office, with flexibility for some remote work. Note: We are hiring this role across levels (Associate/Manager/Senior Manager). Key Responsibilities- Act as the primary point of contact for assigned customers during & after implementation, ensuring ongoing success and engagement with the product - Lead the implementation process for a portfolio of strategic customers, tailoring the plan to meet each customer’s needs - Define project timelines, milestones, and deliverables, and manage customer & internal expectations throughout the process leading to an on-time & high-quality deployment of AirPay - Provide workflow guidance and customized training & best practices to ensure users are fully equipped to use the product - Drive customer adoption and maximize product usage, ensuring customers achieve their desired outcomes - Build and nurtu