Customer Service Representative - Tier 1

Job Posting ID: KT_233H_JOB Position: Customer Service Representative – Tier I Support Pay: $18.00 - $20.00/Hour Location: Remote Clearance: Must be a U.S. citizen eligible for a security clearance FT/PT Status: Full-time employment Education: High School Diploma or equivalent (GED) required. Overview We are seeking a Customer Service Representative to support our call center operations by providing exceptional service to clients and government personnel. The ideal candidate will handle inbound and outbound calls, respond to inquiries with professionalism, and accurately document interactions in accordance with established procedures. Responsibilities include assisting with account access issues such as password resets and ID reactivation, supporting inspectors with scheduling and profile updates, and utilizing resources to research and resolve customer concerns. The candidate will also escalate complex issues to higher-level support, transfer calls to appropriate staff, and identify trends in customer inquiries to improve service delivery. Strong communication skills, attention to detail, and the ability to adapt in a fast-paced environment are essential for success in this role. Responsibilities - Handle inbound and outbound calls in a call center environment while providing excellent customer service. - Answer customer inquiries via telephone and respond to requests using professional etiquette. - Log and update all customer interactions in the tracking system in accordance with call center procedures. - Assist inspectors with profile discrepancy changes, cancellations, rescheduling, and unit verification counts. - Provide clients with role assignments for access into subsystems. - Reset passwords, reactivate IDs, and assist with account access issues. - Research and resolve customer inquiries using available resources such as user guides, manuals, website documentation, and call center alerts. - Escalate incidents and inquiry tickets with compl