Customer Service Representative

Why Us? Fillauer is a global leader in orthotic and prosthetic innovation that empowers clinicians and patients to achieve their best functional outcomes. With manufacturing and R&D locations in Tennessee, Utah, and Sweden, Fillauer supports a strong upper limb product line, a robust offering of prosthetic feet, a variety of orthotic devices, and a collection of tools, equipment, components, and materials. Founded over a century ago, Fillauer is dedicated to helping individuals with limb loss and limited mobility return to daily activities and achieve new heights. We are an equal opportunity employer and value diversity at our company. Could This Be For You? The Customer Service Representative plays a vital role in advancing Fillauer’s mission to empower clinicians and patients by delivering exceptional service and supporting high‑quality functional outcomes. In this Chattanooga, Tennessee based role, you will manage assigned customer accounts through support with product inquiries, order entry, shipping arrangements, and backlog management with accuracy and efficiency. As a knowledgeable and dependable partner to O&P clinicians and internal teams, you will ensure customers receive timely, reliable information and solutions that support optimal outcomes. The ideal candidate is detail‑oriented, customer‑focused, and thrives in a collaborative, fast‑paced environment while delivering professional, accurate assistance. This position offers the opportunity to make a meaningful impact by contributing to a company with over a century of dedication to improving mobility and quality of life. Your Impact - Serve as the account support representative for assigned customers (including domestic and international distribution partners and O&P clinics), ensuring each interaction reflects Fillauer’s commitment to empowering patients to achieve their best functional outcomes. - Deliver consistent, high‑quality service by applying deep product and policy kno