CUSTOMER SERVICE REPRESENTATIVE (11:30am-8:00pm EST)

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Insurance Why Consider This Job Opportunity - Paid Time Off & Paid Holidays - Work/Life Balance - Medical, Dental, and Vision benefits - Employer-paid Core Benefits including Life Insurance and Disability - 401k with Company match - Opportunity to work remotely or in a secure office environment What To Expect (Job Responsibilities) - Provide customer service to claimants, providers, and clients regarding their claims and/or policies via telephone or correspondence - Maintain customer service logs to a single page or less, with a 3-day turnaround time - Process incoming client correspondence efficiently - Meet or exceed production goals for calls and correspondence, with a daily goal of 80 combined interactions - Complete special projects as assigned What Is Required (Qualifications) - High School Diploma or General Education Degree (GED) - Minimum of two years of customer service experience, preferably in a call center environment - Proven ability to communicate in both English and Spanish, with enthusiasm and courtesy - Proficient typing skills with minimal error count - Knowledge of Microsoft Office products and medical terminology How To Stand Out (Preferred Qualifications) - Experience with medical codes and terminology - Strong problem-solving skills and ability to work well under pressure in a fast-paced environment - Stellar people and listening skills #Insurance #CustomerService #RemoteWork #CareerOpportunity #HealthBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secu