Customer Service Manager, Airport Customer Experience - SFO

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job - This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. - Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. - The pay range for this position is $51,000 - $86,500 taking into account the qualifications and experience of the selected candidate. What You'll Do - Drives operational excellence - Creates an environment that cares for our frontline team members and celebrates the team successes - Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies - Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service - Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors - Promotes an environment of mutual respect and trust between frontline team members - Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity - Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance - Assesses operational environment an