Customer Service Agent Full Time

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour. What You'll Do - These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. - Issue, reissue and refund passenger tickets - Book, ticket and confirm flight reservations - Rebook passengers on oversold flights and during irregular operations - Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades - Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh - Perform passenger boarding, including ticket lift and/or boarding pass lift/verification - Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria - Operate jetways/bridges for purposes of boarding and deplaning passengers - Make boarding and departure gate announcements - Deliver domestic/international flight documents - Perform passenger service flight close-out procedures - Accept, check and tag passengers’ baggage at resolution cent