Cruise & Ticketing Coordinator

About The Job We kicked off our season on 3/14, and we need a few more folks to join the fun! Employment Type: Seasonal Part Time Ideal Start Date: *ASAP* End Date: Saturday, October 3, 2026 (with possible extension through the end of the year) 2 Positions Available Job Details: - Compensation: $18-$20/hour - Schedule: 16+ hours per week. - Weekend Availability Required. - Working hours will vary but will be between 8:30 am and 7:30 pm. - The schedule is generally published 1 month in advance. Location: In person at the Downtown Nashville Riverfront location. Free parking. Note: Some work from home is possible with proper technology. Must be currently living in the greater Nashville Area. Core Responsibilities: - Guest Experience & Hospitality: - Assist guests with reservations, providing detailed information on options, pricing, and add-on services. - Ensure smooth communication throughout the booking process, creating a welcoming and professional atmosphere. - Scheduling & Coordination: - Manage the cruise schedule, ensuring full coverage alongside other team members. - Collaborate with the team to maintain seamless operations and customer satisfaction. - Team Collaboration: - Work closely with other staff members to support daily operations. - Contribute to the overall success and growth of Pontoon Saloon and Nashville Water Taxi. A Day In The Life: - The majority of your shift will involve guest interaction and communication. - Answering guest phone calls and emails - assisting with questions and bookings. - Reviewing the cruise schedule for the day, ensuring all guests have completed waivers and are aware of parking conditions. - Communicating and collaborating with the Marine and Operations Teams. - Additional projects based on skills, interests, and company needs. Skills: - Thrive in a dynamic and collaborative environment. - Have a clear, professional, and informative communication style. - Experience in tourism, hospitality, or