Crisis Worker

Use your clinical skills to be a part of transforming the crisis care system! Like a physical health crisis, a mental health crisis can be devastating for individuals, families, and communities. Thresholds’ Mobile Crisis Response Team (MCRT) is committed to providing services and supports to best meet the needs of individuals experiencing a mental health crisis. As a Crisis Worker, you will respond to mental health crises in the Uptown, Lakeview, and North Center communities, acting as an alternative to or in conjunction with hospitalization or police response. Each shift, you will answer calls to our crisis hotline and conduct a quick yet robust safety assessment to determine what response is needed. You may connect the caller to an appropriate service or provider, or if a face-to-face intervention is necessary, you and a Peer Engagement Specialist will meet the caller at home, their workplace, or another location in the community. As a pair, you will assist the person in crisis with the least restrictive intervention possible. This can look like anything from walking someone through a panic attack to assisting them with hospitalization. Community interventions occur year-round, in all weather conditions. The team may also distribute basic necessities to individuals in crisis, such as first aid items, water, or warm clothes. After responding to the crisis, you will offer a follow-up to the client based on their needs as well as document the services provided. During downtime between calls, you will have the opportunity to focus on professional development through self-directed projects and community outreach efforts. The culture at Thresholds is collaborative and supportive, providing you with the tools and resources you need for the best client care. Opportunities for training and professional development, including clinical supervision, will deepen your knowledge and expand your clinical skills in harm reduction, trauma-informed care, and other evidence-based