Crisis Worker

For more than 60 years, PRS, now HopeLink Behavioral Health, has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services, we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging. Summary Statement Of Position Crisis Worker's provide emotional support to persons and families who are in crisis via the telephone, text message, or online chat. The Full-Time Crisis Worker will be scheduled 40 hours per week. What We Offer - Meaningful Work: Make a real difference in the lives of others. - Competitive Salary: $18 - $21 per hour - Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement. - Fully Remote - Supportive Environment: Join a dedicated team committed to providing high-quality care. SCHEDULE & LOCATION: - 3 shifts available: Mornings, Evenings, and Overnights - Remote Primary Duties - Respond to people reaching out for crisis support through our crisis services (voice, chat, and text): greeting clients, using active listening, and establishing rapport by being accepting, empathetic, objective, non-judgmental, non-directive, and responsive to the feelings of the callers or texters. - Explore the person in crisis experiences and feelings using feeling oriented, responsive language; following established protocols; identifying warning signs; and assessing the degree of safety and risk. - Provide confidential contacts and ensure that any information shared by the person in crisis is kept confidential. - Provide referrals to appropriate resources; engage 9-1-1 for emergency medical treatment and/or police intervention, using required assessments and po