Crew Member

Summary: Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Responsibilities Include Team Environment - Work well and interacts with others respectfully - Respond positively to coaching and feedback - Communicate with team members - Able to learn and execute multiple tasks Operational Excellence - Provide guest service - Resolve guest issues - Follow Brand standards, recipes and systems - Follow safety, food safety and sanitation guidelines; comply with all applicable laws - Maintain clean and neat work environment Profitability - Execute restaurant standards and marketing initiatives - Handle POS transactions and payments with accuracy - Prepare and deliver all products according to Brand standards Skills/Qualifications - Fluent in English - Basic computer skills - Capable of counting money and making change - Able to operate restaurant equipment (minimum age requirements may apply) Competencies Guest Focus - Understands and exceeds guest expectations, needs and requirements - Develops and maintains guest relationships - Displays a sense of urgency with guests - Seeks ways to improve guest satisfaction; asks questions, commits to follow-through - Resolves guest concerns by following Brand recommended guest recovery process Passion for Results - Sets and maintains high standards for self and others, acts as a role model - Consistently meets or exceeds goals - Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making - Identifies and resolves issues and problems - Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence - Develops and ma