Courier Support Specialist (Full Time, Day/Evening Rotation)

Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: Schedule: Monday-Friday, 7:00am-3:30pm & 3:00pm-11:30pm, OT as needed - Position Summary: - The Courier Support Specialist CSS position requires a working knowledge of all courier activities which includes all 30+ routes during day, evening, and weekend shifts. Courier duties involve transporting patient specimens, supplies, documents, laundry, and equipment to various LGH facilities and other healthcare physician offices. The CSS is also required to periodically provide Dispatch duties as needed. Dispatch manages and communicates daily transport needs with customers and the courier staff. The CSS also substitutes for internal mail delivery positions; which requires working knowledge of a third set of processes and duties. The CSS will assist with various department administrative duties and train staff in functional responsibilities as needed. - Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: - A working knowledge of all courier and mail routes. The CSS is required to be competent in all 30+ separate routes, and be available to cover any of them on any shift including weekends. Couriers are only required to master a single assigned route on a fixed shift. - Fill in as the Dispatcher. Requires comprehensive understanding of all process flows and competencies. Answer and determine disposition of incoming calls, and log all