Contact Center Representative (Remote)

Contact Center Representative Full-Time | Hourly + Incentives This is a fully remote role. To be considered, you must permanently reside in one of the following states: AL, AZ, CA, CT, FL, GA, IL, IN, KS, KY, LA, MA, ME, MI, MS, NH, NM, NY, OR, SC, TX, VT. Applications from other locations cannot be considered. Work From Home. Make an Impact. Get Rewarded for Results. Looking for a remote role where you can earn, grow, and make a difference every day? At Bath Fitter, we’re hiring driven, customer-focused professionals to join our team as Contact Center Representatives. If you thrive in a fast-paced environment, enjoy helping customers, and are motivated by performance and incentives—this is your opportunity. What You’ll Do - Handle 100+ inbound & outbound calls daily - Schedule in-home & virtual appointments for our sales teams - Deliver an exceptional customer experience on every interaction - Engage with customers via phone and chat - Follow up on leads from web, social, and marketing campaigns - Navigate multiple systems (up to 3 at once) while staying organized - Track performance using metrics and CRM tools What You Bring - 1–2 years of call center, inside sales, or customer service experience - Strong communication skills—clear, confident, and professional - Comfortable in a high-volume, performance-driven environment - Ability to work independently in a remote setting - Dedicated quiet workspace + reliable high-speed internet - Flexible to work evenings, weekends, and multiple shifts What You Get - Competitive hourly pay + performance incentives - Evening & weekend shift premiums - Medical, Dental, Vision, Life Insurance - 401K + Profit Sharing - Paid Holidays + PTO + Mobile Days - Growth opportunities—we promote from within Why Bath Fitter? Bath Fitter is the first choice, industry leader in bathroom renovations, and has been manufacturing and installing premium quality acrylic bathtubs and seamless bath wall systems since 1984, wit