Contact Center Representative II

Join Our Team at Peoples Bank! Peoples Bank, a locally owned and progressive community bank, attributes its financial success and growth to its outstanding employees. Since 1998, we've expanded from a small office on the Indianola square to branches in Carlisle, Chariton, Indianola, Lacona, Knoxville, Milo, Pleasantville, and Seymour. What sets us apart is our commitment to taking the time to answer our customers' questions and solve their problems. Unlike other banks that focus on quotas, we encourage our employees to do what's right for our customers and colleagues. We offer competitive compensation, excellent benefits, opportunities for professional growth, community involvement, and a positive work environment. Position: Contact Center Representative II (Indianola Location) Responsibilities - Identify customers and provide accurate, professional service to ensure security and operational integrity - Engage customers to understand needs and recommend appropriate bank products and services - Open, close, and maintain consumer and business accounts, including checking, savings, CDs, IRAs, HSAs, and online banking - Maintain strong product knowledge and actively cross‑sell bank and subsidiary products - Monitor and respond to messages in the main voice mailbox - Escalate sensitive or complex situations to the appropriate Officer as needed Additional Responsibilities - Balance cash drawer and assist with vault accuracy as assigned - Support special projects, reports, and serve as departmental backup when needed Qualifications - High School Diploma or GED required - One year of banking, receptionist, or call center experience preferred - Strong customer service orientation with a professional and positive attitude - Excellent verbal, written, and listening communication skills - Ability to work efficiently in a fast‑paced, team‑oriented environment - Comfortable working for extended periods on the phone - Strong problem‑solving skills and attention to detail -