Boutique Coordinator, Bloomingdales NYC

Boutique Coordinator, Bloomingdales NYC OVERVIEW: The Boutique Coordinator is considered a support function to the entire store. From operations to sales, this role acts as the “glue” and Jack/Jill of all trades. Under the leadership and guidance of Management, the Boutique Coordinator works closely with management and Client Advisors to provide administrative support, complete boutique operational tasks, and support the sales team to achieve goals. This person must love a diverse scope of role and have an “all hands on deck” mentality. RESPONSIBILITIES: CUSTOMER SERVICE - Assist and support client advisors throughout the selling ceremony inclusive of retrieving and returning stock and point-of-sale entry. - Must be able to act as an intermediary between guests and their assigned client advisors, greeting them in a timely manner and speaking to them professionally & enthusiastically. This includes all mediums such as in-person, via telephone conversations, text messaging and emails. - Fluency in all tools used to create a positive interaction for a client, including Loubilink (internal app for clienteling), OMS, salesforce, Booxi (online appointment system) and Loubi You (special orders program) FRONT-OF-HOUSE - Partners with management to ensure visual standards are well maintained throughout the day and photos are provided to the Visual Merchandising team when necessary. - Communicate with the sales and management team to provide a consistently fresh and full display of new product deliveries, as well as replenishment of floor samples that are sold throughout the day. - Maintains waitlist and pre-order logs. - Responsible for all cash desk operations, including the ability to properly handle large sums of cash as well as clearly communicating all return policy stipulations. BACK-OF-HOUSE - Responsible for ensuring that the boutique is adequately stocked for business operations through the monitoring and ordering of office, shipping, and company supplies.